EXCHANGES ONLY - NO REFUNDS
Sale purchases are FINAL SALE and can not be returned or exchanged. All BOGO purchases are FINAL SALE as well and can not be returned or exchanged.
- Exchanges must be received within 30 days of receipt of merchandise, no exceptions. This gives our customers time to decide if they are satisfied with their purchase.
- Exchanges must be unworn, unwashed, and have all original tags attached (if applicable). Returned items that appear to have been worn, washed, stained or smell of smoke OR perfume the return will be refused. If refused we will email you and you can choose to send it back to you at your expense OR have us donate it. Any refused returns after 30 days that we have will be donated to a local charity of our choice.
- Store credits cannot be issued until the return is received. We cannot go back and issue refund on a past order. PLEASE DO NOT REQUEST STORE CREDIT TO BE REFUNDED ON ORDERS - THE CODE MUST BE USED AT CHECKOUT - AS MUCH AS WE WANT TO HELP, THE ONLY WAY TO KEEP OUR RECORDS IN ORDER IS FOR THE CODES TO BE USED AT CHECKOUT! THANKS FOR YOUR HELP!
- No Return Authorization is needed! Simply return to:
1400 E. Washington Ave
Jonesboro, AR 72401
- Please include a copy of your packing list with the items you are returning circled and indicate the reason for your return.
- The customer is responsible for all return shipping costs. We recommend a method of shipment that will provide a tracking number (ask your post office for options). Southern Vogue is not responsible for items lost or damaged by the shipping company.
- If we receive an item back that does not qualify for a return (such as list below) we will either donate the item in your name to a local charity or send it back to you at your expense. All monogrammed items, accessories, earrings, leggings and SALE items are FINAL sale only.
- Once we receive your return please allow 5-7 business days for us to process it, but we shoot to be much faster than that! :-)
You will be issued an online code via email in the amount of purchase (less any shipping) to use online for purchasing www.southernvogue.com
- If you believe the item you ordered was received by you damaged or defective, please email us immediately firstname.lastname@example.org and we will address it. All damage claims must be made within 5 days of receipt of your order. TAGS MUST STILL BE ATTACHED!
STORE CREDIT WILL BE EMAILED TO CUSTOMER IN THE FORM OF AN ONLINE GIFT CERTIFICATE THAT CAN THEN BE USED ON THE WEBSITE. IT DOES NOT EXPIRE!
We cannot hold merchandise as we have so many orders come through it just is not possible.
20% down payment on all layaway
50% of balance after the down payment is due within 30 days and the remaining 50% of balance is due within 60 days.
If the payment is not made within the allotted period following the due dates
1) The transaction will be closed
2) The item(s) will be returned to stock
3) The customer forfeits the down payment and any payment made toward the layaway purchase.
The order will not ship until amount is paid in full.
No refunds on any layaway order.
All sales are final.
All orders we make every effort to process and ship your order within 48 hours (excluding weekends & holidays). During a SALE EVENT, shipping may take a few days longer than normal; please know we want to ship it out as fast you want to receive it!!!
- Southern Vogue is not responsible for delays in shipping once it's left our facility.
- Southern Vogue is not responsible for products lost or damaged in the mail. USPS will be responsible once we ship your order.
- Southern Vogue is not responsible for orders marked 'Delivered' by the Post Office. You will need to check with your local Post Office and/or Postal Carrier to obtain information regarding your package. We will provide a tracking number that is given to us by USPS.
Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.